Please contact us

Do you have any questions? Please feel free to contact us for assistance and information.

Contact Information

Hours of Operation

We are available every day, but we work by appointment only so that we can always give each customer the time they need.

Schedule an appointment using the contact form above or call us. We’ll get back to you as soon as possible.

Frequently Asked Questions

Do you have a question or are you looking for more information? Please take a moment to read through our FAQ (Frequently Asked Questions). If you can’t find the answer there, don’t hesitate to contact us using the form at the top of this page. We’ll get back to you as soon as possible.

Where can I report a repair?

Easily submit your drone repair request through our online repair request service page. DroneDepot offers fast and professional repairs for all drone brands.

Help! I can't place an order. What should I do?

If you’re having trouble placing an order, check your payment method or browser settings. Our customer service team will assist you immediately if you encounter any issues with your order.

Does DroneDepot offer help for beginners?

Yes! We offer manuals, instructional videos, and personalized support. This way, you can safely get started with drone flying—ideal for both beginners and professionals.

How do I make an appointment to visit the store?

Schedule a store appointment quickly and easily using our contact form, email, or phone. That way, you’ll receive personalized advice and service from our drone experts.

I'm not satisfied with my order. What are my options?

If you’re not satisfied, you can easily return your order, exchange it, or have it reviewed by our support team. DroneDepot has a customer-friendly return policy.

What warranties apply to my orders?

All drones and accessories at DroneDepot come with an official manufacturer’s warranty. If you experience any defects or issues, our specialists are here to help.

What's the best way to maintain my drone?

Check the propellers, motors, and Batterijen regularly. Update the firmware using the corresponding app. It is best to store Batterijen at a charge level of around 50–60%.

How does the warranty on my drone work?

Drones come with a standard manufacturer’s warranty. Damage caused by crashes or misuse is generally not covered by the warranty, unless it is caused by a manufacturing defect.

What is the delivery time at DroneDepot?

Orders placed before the specified cutoff time will be shipped the same day. The current delivery time depends on inventory and the destination country. For a specific delivery date, please feel free to contact us via the contact form.

Does DroneDepot also sell drone parts and accessories?

Yes. We carry propellers, Gimbals, chargers, bags, ND filters, extra batteries, and more. Everything you need to use your drone safely and to its full potential.

Are drones delivered ready to use?

Yes, almost all drones are Ready To Fly (RTF). Usually, all you have to do is attach the Propellers and connect the app.

Do I need to register my drone?

If your drone has a Camera or weighs more than 250 grams, you must register as a drone operator. This applies to virtually all popular models available for purchase at DroneDepot.

Do I need a permit to fly a drone?

Yes. For most drones, an online exam or registration is required. This depends on the drone’s weight and its EASA category (Open, Specific, or Certified). Always check this before you start using a drone.

Where am I allowed to fly my drone?

You are not allowed to fly in no-fly zones, such as airports, military areas, and some nature reserves. Always use an official aviation map or app to check where you are legally allowed to fly.

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